Pi Innovent

Shipping And Delivery Policy

Shipping and Collection Policy

Last updated: 14 July 2026

This policy applies to rentals from Pi Innovent Private Limited, CIN U69100GJ2026PTC175913, GSTIN 24AAQCP9469H1ZO, registered at 29, Krishna Industrial Estate, Bakrol – Bujrang, Ahmedabad – 382430, Gujarat, India.

We do not ship by courier. Our team delivers each Kit by hand, sets it up with you, and collects it back at the end of your rental. There is no parcel, no tracking number, and nothing for you to send back.

1. Where we deliver

We deliver within India for service area only.

If your pincode is outside our service area, the Website will tell you at checkout, before you pay. We will not take money for a delivery we cannot make.

If you are just outside our area and would still like a Kit, contact us. We may be able to help.

2. Booking and notice period

  • Book through the Website, choosing your delivery date, a time slot, the number of days, and the number of Kits.
  • Bookings must be placed at least 1 day before the delivery slot. We need time to charge, test, and dispatch the Kit.
  • Your booking is confirmed only when payment has been received. Until then, no Kit is reserved for you.
  • Kits are subject to availability. If the slot you want is full, the Website will show you the next available one.

3. Delivery slots

Choose one of three slots when you book:

  • Morning — 10:00 AM
  • Afternoon — 2:00 PM
  • Evening — 6:00 PM

We aim to arrive within your chosen slot. If we are running late, we will call you.

We deliver on Monday to Saturday, excluding public holidays.

4. Delivery charges

Free delivery and collection.

5. What happens at delivery

Our team will:

  • Hand over the Kit and test it in front of you, so you can see it works
  • Help you connect it to your mobile hotspot
  • Show you how to scan the QR code on the Kit and open your training dashboard
  • Activate the Kit — this is the moment your rental period begins

Someone authorised to receive the Kit must be present during your slot. Please make sure of this — a delivery we cannot complete wastes a trip for us and a slot for you.

6. When your rental clock starts

Your rental period begins when the Kit is physically handed to you — not when you booked, and not at the scheduled slot time.

  • If we arrive late, your rental is extended so you get the full duration you paid for. You never lose time because of our delay.
  • If we arrive early, you get the extra time at no charge, and your rental still runs to the end of the period you booked.

7. If nobody is there to receive the Kit

We will call you and arrange a new slot.

Your rental clock does not start, so you are not charged for time you did not have the Kit.

Reschedule is chargeable at 500/- per kit.

8. Collecting the Kit yourself

“We do not currently offer self-collection. All Kits are delivered and collected by our team.”

9. Collection at the end of your rental

  • We collect the Kit from the same address at the end of the rental period, unless you tell us otherwise in advance.
  • Someone must be available to hand the Kit back.
  • We will inspect and test the Kit at collection. If we find a fault, we will tell you, with photographs, before raising any charge.

If you need more time, extend your rental before it expires. Scan the QR code on the Kit, choose how many extra days you need, and pay. The Kit stays where it is. Nobody needs to come and get it, and nobody needs to bring it back.

10. Late returns

If a Kit is not available for collection at the end of the rental period, and you have not extended, late fees of ₹1,416 per day, inclusive of GST, apply until we recover it.

This is not a penalty we enjoy charging. A Kit that does not come back on time is a Kit we cannot give to the next customer. Please extend instead — it costs less, and it takes a minute.

11. Multiple Kits

If you have rented several Kits, they are delivered together and collected together, unless you arrange otherwise.

You may return some Kits early and keep others. Contact us and we will arrange collection. Returning a Kit early does not entitle you to a refund for the unused days — see our Refund and Returns Policy.

12. Damage while the Kit is with you

You are responsible for the Kit from the moment it is delivered until we collect it. See Section 8 of our Terms and Conditions for what happens if a Kit is damaged, lost, or stolen.

Normal wear from correct use is expected and is not charged for.

13. Changes to this policy

We may update this policy to reflect how we operate. The version that applies to your booking is the one published on the Website at the time you paid.

14. Contact

Email: admin@piinnovent.com

Phone: +91 90990 75735

Web: www.piinnovent.com

Address: 29, Krishna Industrial Estate, Bakrol – Bujrang, Ahmedabad – 382430, Gujarat, India