Pi Innovent

Refund And Returns Policy

Refund and Returns Policy

Last updated: 14 July 2026

This policy applies to rentals from Pi Innovent Private Limited, CIN U69100GJ2026PTC175913, GSTIN 24AAQCP9469H1ZO, registered at 29, Krishna Industrial Estate, Bakrol – Bujrang, Ahmedabad – 382430, Gujarat, India.

We rent equipment. So “returns” means giving the Kit back at the end of your rental, and “refunds” means money back when a rental does not go ahead as planned. This page covers both.

1. Cancelling before delivery

  • More than 8 hours before your delivery slot — full refund.
  • After the Kit has been delivered — no refund. See section 4.

To cancel, email admin@piinnovent.com or call +91 90990 75735 with your order number.

2. If we cannot deliver

If we fail to deliver your Kit — because it is unavailable, or for any other reason on our side — you get a full refund, or you may reschedule at no charge. The choice is yours.

Your rental clock does not start until the Kit is physically in your hands. You are never charged for a rental you did not receive.

3. If no Kit is available

We rent a limited number of Kits. Occasionally a Kit is not returned on time, or comes back damaged and cannot go out again.

If that leaves us unable to fulfil your booking, we will tell you as soon as we know, and you get a full refund — or you may reschedule to the next available date, whichever you prefer.

We reserve the right to cancel a confirmed booking in these circumstances. We will not do it lightly, and you will never be out of pocket when we do.

4. After delivery

Once a Kit has been delivered and your rental has started, the service has been provided. The rental fee is not refundable — including if you return the Kit early, or do not use it.

The one exception is section 5.

5. If the Kit does not work

If a Kit is faulty on arrival, or stops working during your rental through no fault of yours:

  • Tell us immediately — call +91 90990 75735, or raise a complaint from your Kit dashboard.
  • We will try to fix it remotely, or replace the Kit.
  • If we cannot get you a working Kit, you get a pro-rata refund for the days you could not use it.

Faults must be reported within 24 hours of delivery, or as soon as they occur during the rental. We cannot act on a fault reported after collection, because we cannot verify it. Our team tests every Kit in front of you at handover — if something is wrong, it should be obvious then.

6. What we do not refund

To be clear, so there is no misunderstanding later. We do not issue refunds for:

  • Booking the wrong date, the wrong slot, or the wrong number of days.
  • Ordering more Kits than you needed.
  • Deciding you no longer want the Kit after it has been delivered.
  • Being unable to train because you did not provide the internet connection the Kit needs (see Section 9 of our Terms and Conditions).
  • Dissatisfaction that is not a fault in the equipment.

Please check your booking details before you pay. If you have made a mistake and the Kit has not yet been delivered, contact us — we will do what we reasonably can, but we are not obliged to refund.

7. Returning the Kit

  • We collect the Kit from you at the end of the rental period. You do not need to ship anything.
  • Someone must be available to hand the Kit back at the agreed time.
  • If the Kit is not available for collection, late fees of ₹1,416 per day, inclusive of GST, apply until we recover it.

If you need more time, extend your rental before it expires instead — scan the QR code on the Kit, choose how many extra days you need, and pay. It costs less than the late fee, and the Kit stays where it is.

8. Returning some Kits early

If you rented several Kits, you may return some of them before the rental period ends. Contact us and we will arrange collection.

Returning a Kit early does not entitle you to a refund for the unused days. The rental period was reserved for you, and the Kit was unavailable to anyone else during it.

You may, of course, extend the Kits you keep.

9. Rescheduling

If you need to move your booking to a different date or slot, contact us at least 8 hours before your delivery slot.

  • Rescheduling is free and is subject to Kit availability on your new date.
  • If no Kit is available on your new date, you may cancel under section 1 instead.
  • Rescheduling requested with less than 8 hours’ notice is treated as a cancellation, under section 1.

10. Security deposit

We do not take a security deposit. There is nothing to refund.

You remain liable for damage, loss, or theft of a Kit while it is in your possession, as set out in Section 8 of our Terms and Conditions. The replacement cost is ₹39,000 plus 18% GST.

11. Extensions

Payments for rental extensions are non-refundable once the extension is applied, because the Kit stays with you and remains reserved for you for that period.

12. How refunds are paid

  • Refunds go back to the original payment method. We cannot send a refund anywhere else.
  • We process approved refunds within 5–7 working days.
  • Your bank or card issuer may take a further few days to show the money in your account. That part is outside our control.

13. Disputes

If you are unhappy with a refund decision, write to admin@piinnovent.com with your order number and what went wrong. We will look at it again and reply within 7 working days.

14. Your consent

By placing an order through our Website, you confirm that you have read this policy and agree to it. It forms part of our Terms and Conditions.

15. Changes to this policy

We may update this policy. The version that applies to your booking is the one published on the Website at the time you paid. We will not apply changes retrospectively.

16. Contact

Email: admin@piinnovent.com

Phone: +91 90990 75735

Web: www.piinnovent.com

Address: 29, Krishna Industrial Estate, Bakrol – Bujrang, Ahmedabad – 382430, Gujarat, India